Help Topics

Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page. You can also call 252-752-7166 and follow the prompts. 

The Main User on the account can invite guest users via an email invite. The guest user will receive a link which will take them through the registration process. The guest user will then be automatically linked to the account and taken to the My Account dashboard. Guest users have a read-only view of the account owner’s My Account Portal, but they can also make payments and manage their own stored payment methods.  

It’s simple to do. From the My Account dashboard, click User Profile and click the Guest Users tab. Enter the guest’s Email and click the Send button.    

We are happy to provide you safe and reliable utility services – and we are really excited that you can apply for new service right here online. 

Select Click here to get started from the login page.  You'll be asked for the following registration information: 

• User ID of your choice 
• First and Last Name 
• Email address 
• Password (10+ characters, 1 uppercase, 1 lowercase, 1 number) 

Next you'll answer at least three security questions. 

Then you'll tell us your communication preferences. You can select Email, text, or both. 

Once you review and confirm your information, you'll receive an email with a validation token (code); enter the token and click Next. We'll send you an email to let you know you're all set in the portal and can continue to set up your new service.  

Once your registered in the system, you can request new services.  You'll be prompted to enter the service address, and asked to set up a PIN. Residential customers will be asked for their Driver's License Number and Social Security Number that will be used to run a credit check to determine any required deposit amount.  Business accounts are required to enter a FEIN (Federal Employee Identification Number). 

Next, you'll select the date you'd like services to start. You can select a day beginning with the next business day, up to ten days in to the future. Once you've selected the services available at your address, and submitted your request, you will receive a confirmation email.