Help Topics

After you’ve registered for Customer Self Service, enrolling gets you into your account. Before you get started, you’ll need:

  • Your 10-digit GUC account number. 
  • Finally, your Personal ID Number (PIN). This is typically the last four digits of the current account holder’s social security number. Brand new customers will be able to set up their own PIN.

Once you have your 10-digit account number and your PIN, go to guc.com and click on the My Account button. It will take you to the new system and you can log in with your user name and password.

Right away, you’ll see a blue button that says Enroll.  Click on it.

Type in your account number, click Enroll, then enter your PIN. You’ll get a message that your account has been verified. Now log out, and log in one more time and you’re all set.

If you have multiple accounts with GUC, just click on Manage Accounts in the side menu and click on Enroll again. Now you can manage all your GUC accounts in one place.

You can request more time to pay your bill over the phone!  Just call our main number, 252-752-7166 and press 1 for billing and payment information. From there, you can get automated account and payment information or request extra time to pay your bill.

When City of Greenville residents activate a GUC account, the stormwater and refuse fees are activated as well. Please note that new accounts are signed up at the curbside refuse collection rate for single-family homes and the multi-family rate for residences with dumpsters.

For more information about refuse collection and stormwater services, please contact the City of Greenville at 252-329-4522 or visit the City's website.

Greenville Utilities provides billing services for the City's refuse (garbage) collection and stormwater fees. The City of Greenville provides these services, however we have found that our customers prefer to receive just one bill.

Sharing your account access with someone else is one of the great features of our online customer self-service tool.

Say you’re a caregiver or roommate who shares bills, or a student and your parents are helping you out with bills. If they register to use the system like you did, you can give them access to your account – whether it’s just to see the account as a guest or even pay the bill electronically.

When you are logged into the system, click on Manage Accounts and you’ll get a list of all of the accounts you have access to (this is the same page where you originally enrolled your account).

Click on the little arrow next to your account. You have several options here to: remove your own access to the account, add a nickname (like stately "Wayne Manor" or "Pirate’s Lair", whatever you want - you’ll be the only one to see it), or to invite someone else to have access to your account.

Click on the Invite button, put in that person’s email address, and choose the type of access you want to give. They will need to register with the system to access the account.

Guest Access means they can see the account, but not pay bills or make changes. Account Holder lets them do everything you can do.

We have two offices where you can take care of all your GUC business – the Main Office and GUC Express. Wherever you are in town, you can easily drop in to take care of business.

Our Main Office is located in Uptown Greenville at 401 S. Greene Street.

GUC Express is located at 509 SE Greenville Blvd., across from Olive Garden.

You can do everything you need to do at either location: start, stop, transfer service; pay your bill; speak with a Customer Contact Representative about questions regarding your account and more.

Each location also has a drop box, and our Express office has a drive thru and for your convenience.

Main Office - 401 South Greene Street
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Drop box located on Washington Street side of building

GUC Express – 509 SE Greenville Blvd.
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Drive thru open Monday – Friday until 5:30 p.m.
Drop box located in drive thru #1

Holidays
Our offices will be closed on the following days. If you have an emergency, call our toll-free Emergency Hotline
at 1-855-767-2482.

 

Holiday Schedule: 
New Year'sMonday, January 1, 2018
Martin Luther King, Jr. Day  Monday, January 15, 2018
Good FridayFriday, March 30, 2018
Memorial DayMonday, May 28, 2018
Independence DayWednesday, July 4, 2018
Labor DayMonday, September 3, 2018
Veterans DayMonday, November 12, 2018
ThanksgivingThursday and Friday
November 22 & 23, 2018
ChristmasMonday, Tuesday, Wednesday
December 24, 25 & 26, 2018
New Year'sTuesday, January 1, 2019

Do you have more than one GUC account? You can now enroll all your accounts with just one log in. It’s simple. Here’s how:

  • After you log in, click on Manage Accounts (under the Account tab in the top menu)
  • Click on the Enroll button and enter the 10-digit account number you want to enroll.  You’ll be asked to enter your PIN number and you will see a notification confirming that your account has been enrolled.

Simply follow the process above to enroll as many accounts as you’d like.

Removing an account is simple as well:

  • After you log in, click on Manage Accounts (under the Account tab in the top menu)
  • Click on the arrow to expand the account list. Select Remove My Access for the account you want to delete. You will see a notification that the account has been removed.

Seeing your usage and comparing from month to month can help you understand your energy habits and determine how you can make changes and save money.

  • Log in to view your account online.
  • From the Account tab on the top of the page, click on My Usage, or click on the usage diagram on the bottom of your home screen.  From there, you can scroll through the different services you receive and your usage levels.

We are happy to provide you safe and reliable utility services – and we are really excited that you can apply for new service right here online.

In order to get started, you’ll need to register with our Customer Self Service system.  It is quick and easy. Here’s how:

From the guc.com, click on the My Account button. Click on Register, and then choose your own user name and provide your name and email address.  Be sure to remember your user name, because you’ll need it in the next few steps.

Next, you’ll get an email asking you to confirm your email address by clicking on a link.

Once you confirm your email, you’ll be directed back to the site to log in with the user name you just created. You’ll also set your password, which will be 6 – 12 characters of your choice.

You’ll then get a message that you’ve successfully registered. 

On the left menu, click on Request New Account and provide the information requested. You’ll need to know the exactaddress where you need services, as well as the date you want to start service. If you aren’t sure exactly which services you need (we offer electric, water, sewer, and natural gas), that’s OK. A Customer Contact Representative will get in touch with you to finalize everything. It’s that easy!

AND – once you have service, you can come back and enroll your account so that you can take advantage of the many other online tools, features, and conveniences provided. 

Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.

AUTOMATIC DRAFT

AutoPay is our automatic bank draft service. Never miss a payment again! Get the details.

BUDGET BILLING

Pay the same amount each month, based on your average usage. Find out more.

PAPERLESS BILLING

With our paperless billing option, eBill, you can choose how you receive your bill – in the mail or through an email. Find out more.

CREDIT/DEBIT CARDS

Use your credit or debit card to make current and past due bill payments by phone or online. Just call 1-844-254-0908, or log in to your account. Details.

PAY ONLINE

Take care of your bill and manage your account online!

PAY IN PERSON

 

Main Office - 401 South Greene Street
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Drop Box located on Washington Street side of building
GUC Express – 509 SE Greenville Blvd.
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Drive thru open Monday – Friday until 5:30 p.m.
Drop Box located in Drive thru #1
Mail It

Pay your utility bill from the comfort of your own home. Just insert your check or money order and be sure to include the stub from your bill. Send payments to:

Greenville Utilities
P.O. Box 1432
Charlotte, NC 28201-1432

The first step for managing your account online is to register. You’ll register first to use the system, they you’ll enroll your account to access and manage it.  Here’s what you need to do:

From the guc.com website, click on the My Account button. 

Click on Register, and then choose your own user name and provide your name and email address.  Be sure to remember your user name, because you’ll need it in the next few steps.

Next, you’ll get an email asking you to confirm your email address by clicking on a link.

Once you confirm your email, you’ll be directed back to the site to log in with the user name you just created. You’ll also set your password, which will be 6 – 12 characters of your choice.

You’ll then get a message that you’ve successfully registered.  Registration gets you into the system. Enrolling gets you into your account. 

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