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Emergency Hotline

Outage and Emergency Assistance is Available 24/7

Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.

You can email us. We will respond within two business days.


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252-329-2172 fax

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When City of Greenville residents activate a GUC account, the stormwater and refuse fees are activated as well. Please note that new accounts are signed up at the curbside refuse collection rate for single-family homes and the multi-family rate for residences with dumpsters.

For more information about refuse collection and stormwater services, please contact the City of Greenville at 252-329-4522 or visit the City's website.

Greenville Utilities provides billing services for the City's refuse (garbage) collection and stormwater fees. The City of Greenville provides these services, however we have found that our customers prefer to receive just one bill.

It’s easy to add, stop, or transfer services if you’re moving.  From the My Account dashboard, click Moves and follow the prompts.  

We offer paperless billing for customers who prefer  not to have their utility bill mailed to them. By enrolling in Paperless Billing, customers receive their bill via email.

Signing up for eBill is easy! From the My Account dashboard, click Billing & Payments then Paperless Billing. For quick access, you can also click on the Paperless Billing item in the Account Details section of the page.


We are happy to provide you safe and reliable utility services – and we are really excited that you can apply for new service right here online. 

Select Click here to get started from the login page.  You'll be asked for the following registration information: 

  • User ID of your choice 
  • First and Last Name 
  • Email address 
  • Password (10+ characters, 1 uppercase, 1 lowercase, 1 number) 

Next you'll answer at least three security questions. 

Then you'll tell us your communication preferences. You can select Email, text, or both. 

Once you review and confirm your information, you'll receive an email with a validation token (code); enter the token and click Next. We'll send you an email to let you know you're all set in the portal and can continue to set up your new service.  

Once your registered in the system, you can request new services.  You'll be prompted to enter the service address, and asked to set up a PIN. Residential customers will be asked for their Driver's License Number and Social Security Number that will be used to run a credit check to determine any required deposit amount.  Business accounts are required to enter a FEIN (Federal Employee Identification Number). 

Next, you'll select the date you'd like services to start. You can select a day beginning with the next business day, up to ten days in to the future. Once you've selected the services available at your address, and submitted your request, you will receive a confirmation email.