Help Topics

In the spirit of continuing the conservation of our environment, we offer paperless billing for customers who prefer  not to have their utility bill mailed to them. By enrolling in Paperless Billing, customers receive their bill via email.  

Signing up for eBill is easy! From the My Account dashboard, click Billing & Payments then Paperless Billing. For quick access, you can also click on the Paperless Billing item in the Account Details section of the page. 

Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page. You can also call 252-752-7166 and follow the prompts. 

When City of Greenville residents activate a GUC account, the stormwater and refuse fees are activated as well. Please note that new accounts are signed up at the curbside refuse collection rate for single-family homes and the multi-family rate for residences with dumpsters.

For more information about refuse collection and stormwater services, please contact the City of Greenville at 252-329-4522 or visit the City's website.

Greenville Utilities provides billing services for the City's refuse (garbage) collection and stormwater fees. The City of Greenville provides these services, however we have found that our customers prefer to receive just one bill.

The Main User on the account can invite guest users via an email invite. The guest user will receive a link which will take them through the registration process. The guest user will then be automatically linked to the account and taken to the My Account dashboard. Guest users have a read-only view of the account owner’s My Account Portal, but they can also make payments and manage their own stored payment methods.  

It’s simple to do. From the My Account dashboard, click User Profile and click the Guest Users tab. Enter the guest’s Email and click the Send button.    

Your dashboard in the My Account provides Account Listing, Bill Summary, Account Details, My Current Usage, Notifications Quick View, Quick Links, and FAQ’s. 

We are happy to provide you safe and reliable utility services – and we are really excited that you can apply for new service right here online. 

Select Click here to get started from the login page.  You'll be asked for the following registration information: 

  • User ID of your choice 
  • First and Last Name 
  • Email address 
  • Password (10+ characters, 1 uppercase, 1 lowercase, 1 number) 

Next you'll answer at least three security questions. 

Then you'll tell us your communication preferences. You can select Email, text, or both. 

Once you review and confirm your information, you'll receive an email with a validation token (code); enter the token and click Next. We'll send you an email to let you know you're all set in the portal and can continue to set up your new service.  

Once your registered in the system, you can request new services.  You'll be prompted to enter the service address, and asked to set up a PIN. Residential customers will be asked for their Driver's License Number and Social Security Number that will be used to run a credit check to determine any required deposit amount.  Business accounts are required to enter a FEIN (Federal Employee Identification Number). 

Next, you'll select the date you'd like services to start. You can select a day beginning with the next business day, up to ten days in to the future. Once you've selected the services available at your address, and submitted your request, you will receive a confirmation email. 

Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.


AutoPay is our automatic bank draft service. Never miss a payment again! Get the details


With our paperless billing option, eBill, you can choose how you receive your bill – in the mail or through an email. Find out more.


Use your credit or debit card to make current and past due bill payments by phone or online. Just call 1-844-507-3636, or go to Your AccountMore details.


Take care of your bill and manage your account online


Need more time to pay your bill? Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page. You can also call 252-752-7166 and follow the prompts.


Main Office - 401 South Greene Street
Drive thru open Monday – Friday, 8:00 a.m. – 5:00 p.m.
Drop Box on Washington Street side of building 

GUC Express – 509 SE Greenville Blvd.
Drive thru open Monday – Friday 8:00 a.m. –5 :00 p.m.
Drop Box located in Drive thru #1

Mail It

Pay your utility bill from the comfort of your own home. Just insert your check or money order and be sure to include the stub from your bill. Send payments to:

Greenville Utilities
P.O. Box 7287
Greenville, NC 27835-7287 

To report a street light outage, e-mail us or call toll-free at 1-855-767-2482.