Billing & Payment Options

Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.

GUC is suspending all disconnections due to non-payment until July 29 and will be working with customers who need help with payment arrangements on an individual basis. Customers who need help with a payment arrangement should either fill out this form to request assistance, email us at, or call  252-752-7166 to speak with a Customer Service Representative about their specific situation.

Need a payment extension?
You can request more time to pay your bill over the phone.  Call our main number, 252-752-7166 and press 1 for billing and payment information. From there, you can get automated account and payment information or request extra time to pay your bill.

Automatic Draft

AutoPay is our automatic bank draft service. Never miss a payment again! Get the details

Paperless Billing

With our paperless billing option, eBill, you can choose how you receive your bill – in the mail or through an email. Find out more.

Credit/Debit Cards

Use your credit or debit card to make current and past due bill payments by phone or online. Just call 1-844-254-0908, or log in to your account. Details.

Pay Online

Take care of your bill and manage your account online

Pay in Person

Main Office - 401 South Greene Street
Office currently closed to customers due to COVID-19
Drive thru open Monday – Friday, 8:00 a.m. – 5:00 p.m.
Drop Box on Washington Street side of building 

GUC Express – 509 SE Greenville Blvd.
Office currently closed to customers due to COVID-19
Drive thru open Monday – Friday 8:00 a.m. –5 :00 p.m.
Drop Box located in Drive thru #1

Mail It

Pay your utility bill from the comfort of your own home. Just insert your check or money order and be sure to include the stub from your bill. Send payments to:

Greenville Utilities
P.O. Box 1432
Charlotte, NC 28201-1432