Billing & Payment Options

Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.

Due to the growing concern regarding the economic effect this pandemic is having and will be having on our customers, GUC is temporarily suspending all disconnections due to non-payment and will be helping customers who need help work out payment plans on an individual basis. Customers who have received past due notices and will not be able to pay their bill need to call GUC at 252-752-7166 to speak with Customer Service Representative about their specific situation.  

Need a payment extension?
You can request more time to pay your bill over the phone.  Call our main number, 252-752-7166 and press 1 for billing and payment information. From there, you can get automated account and payment information or request extra time to pay your bill.

Automatic Draft

AutoPay is our automatic bank draft service. Never miss a payment again! Get the details

Paperless Billing

With our paperless billing option, eBill, you can choose how you receive your bill – in the mail or through an email. Find out more.

Credit/Debit Cards

Use your credit or debit card to make current and past due bill payments by phone or online. Just call 1-844-254-0908, or log in to your account. Details.

Pay Online

Take care of your bill and manage your account online

Pay in Person

Main Office - 401 South Greene Street
Office currently closed to customers due to COVID-19
Drive thru open Monday – Friday, 7:00 a.m. – 7:00 p.m.
Drop Box on Washington Street side of building 

GUC Express – 509 SE Greenville Blvd.
Office currently closed to customers due to COVID-19
Drive thru open Monday – Friday 7:00 a.m. –7 :00 p.m.
Drop Box located in Drive thru #1

We're offering these extended drive-thru hours during the COVID- 19 crisis, and they could change based on customer usage and feedback. Be sure to check back for current hours.

Mail It

Pay your utility bill from the comfort of your own home. Just insert your check or money order and be sure to include the stub from your bill. Send payments to:

Greenville Utilities
P.O. Box 1432
Charlotte, NC 28201-1432