Help Topics

If you are unsure of your PIN, it is likely the last four digits of your social security number. If that doesn’t work, or you don’t remember the PIN you created, please call 252-752-7166 for help with setting up a new one.

Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page. You can also call 252-752-7166 and follow the prompts. 

When GUC has an electric outage, you'll see it on the map.  Circles indicate that an outage has been called in by a customer. Triangles show that we've confirmed the outage and dispatched workers to make the necessary repairs to restore service. When you hover over the triangles, you'll see the approximate service restoration time.

You can also report an electric outage from the map page. You'll need to know your account number of the phone number we have on file for your GUC account. Many customers save their account number on their phone, along with our Emergency Hotline number, 855-767-2482.

Greenville Utilities is dedicated to providing you with reliable utility services you can count on. While outages and other utility-related emergencies don't happen very often, you want help as quickly as possible if they occur. And that’s what we want too!

GUC’s Emergency Hotline, 1-855-767-2482, is an easy way to report an outage, sewer spill, gas leak, water leak, or any other utility emergency. When you call, you will get the help you need.

There are a few simple ways to speed up the process of reporting an outage or other emergency:

Make sure we have your number 
The Emergency Hotline uses an automated system to make sure your call is directed to the right place so you get help as fast as possible. The system tries to match up the number you call from with a number on file for a GUC account. If you call from the primary number listed for your account, you’re one step closer to reporting your problem.

Know your number
If you call from a number other than the primary number listed for your account, no problem! You will be able to punch in the primary telephone number listed for your account, or your account number. The system can find your account information that way. We recommend letting the members of your household know which number is listed as your primary phone number to make it quicker for them should they call to report a problem.

Not sure what number we have for you? It's easy to update your contact information with our Customer Self Service system, right here online. Or, one of our friendly Customer Contact Representatives can help you over the phone. Just give us a call at 252-752-7166.

No worries.
Rest assured that no matter what number you call from, you will get the help you need. And, you always have the option to speak directly with one of our employees when you call.

Your dashboard in the My Account provides Account Listing, Bill Summary, Account Details, My Current Usage, Notifications Quick View, Quick Links, and FAQ’s. 

It’s easy to add, stop, or transfer services if you’re moving.  From the My Account dashboard, click Moves and follow the prompts.  

AutoPay is GUC’s automatic bill payment service. It’s convenient, safe, and easy. You simply authorize payment of your monthly utility bill from your checking or savings bank account, or your credit/debit card (convenience fee applies). 

Here’s how it works: You will receive your regular, monthly utility bill as usual. On the due date, GUC will draft the amount owed from the account of your choice. Your bank statement and utility bill will then show your payment has been made.    

Plus, you can use AutoPay for more than one GUC account. You can even set up the maximum amount to be drafted. This can help protect you if you have a higher than normal bill; you will still be responsible for paying your full bill, it will simply cap how much is automatically drafted from your bank account.  

Signing up is easy! Simply log into My Account  and click on Billing & Payment then Manage AutoPay. You can also click on Auto Pay in the Account Details section of the page. 

We offer paperless billing for customers who prefer  not to have their utility bill mailed to them. By enrolling in Paperless Billing, customers receive their bill via email.

Signing up for eBill is easy! From the My Account dashboard, click Billing & Payments then Paperless Billing. For quick access, you can also click on the Paperless Billing item in the Account Details section of the page.


Emergency Hotline

Outage and Emergency Assistance is Available 24/7

Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.

You can email us. We will respond within two business days.


Customer Service

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You can make current and past due bill payments by phone, 7 days a week. A dedicated toll-free telephone number with automated technology is available 24-hours a day. In addition, telephone representatives are available week days from 8 a.m. until 8 p.m. EST and 10 a.m. until 2 p.m. on Saturday and Sunday. Call 1-844-507-3636. You can also make credit/debit card payments when you log in to My Account.

Visa, MasterCard, Discover and American Express are accepted. A convenience fee is charged for this service:

Credit Card Tiered Convenience Fees:

$2.25 per transaction up to $500.00

$4.50 per transaction from $500.01 - $1,000.00

$8.00 per transaction from $1,000.01 - $10,000.00

Greenville Utilities does not receive any of the convenience fees . These are merchant fees charged by banks to help defray the transaction processing costs along with the costs of extending credit.