Help Topics

You can request more time to pay your bill over the phone.  Call our main number, 252-752-7166 and press 1 for billing and payment information. From there, you can get automated account and payment information or request extra time to pay your bill.

When GUC has an electric outage, you'll see it on the map.  Circles indicate that an outage has been called in by a customer. Triangles show that we've confirmed the outage and dispatched workers to make the necessary repairs to restore service. When you hover over the triangles, you'll see the approximate service restoration time.

You can also report an electric outage from the map page. You'll need to know your account number of the phone number we have on file for your GUC account. Many customers save their account number on their phone, along with our Emergency Hotline number, 855-767-2482.

Greenville Utilities is dedicated to providing you with reliable utility services you can count on. While outages and other utility-related emergencies don't happen very often, you want help as quickly as possible if they occur. And that’s what we want too!

GUC’s Emergency Hotline, 1-855-767-2482, is an easy way to report an outage, sewer spill, gas leak, water leak, or any other utility emergency. When you call, you will get the help you need.

There are a few simple ways to speed up the process of reporting an outage or other emergency:

Make sure we have your number 
The Emergency Hotline uses an automated system to make sure your call is directed to the right place so you get help as fast as possible. The system tries to match up the number you call from with a number on file for a GUC account. If you call from the primary number listed for your account, you’re one step closer to reporting your problem.

Know your number
If you call from a number other than the primary number listed for your account, no problem! You will be able to punch in the primary telephone number listed for your account, or your account number. The system can find your account information that way. We recommend letting the members of your household know which number is listed as your primary phone number to make it quicker for them should they call to report a problem.

Not sure what number we have for you? It's easy to update your contact information with our Customer Self Service system, right here online. Or, one of our friendly Customer Contact Representatives can help you over the phone. Just give us a call at 252-752-7166.

No worries.
Rest assured that no matter what number you call from, you will get the help you need. And, you always have the option to speak directly with one of our employees when you call.

After logging in to your account, to see your most recent bill, click on the Account tab on the top of the page, and select View Bill.

Then click on the View Bill box, and you will see your most recent bill as a PDF.

You can also see a ledger, or history of your account. From the Account tab on the top of the page, click on Financial History. You will see a list of all your charges and payments for the last several months.

If you’re moving or adding services to your account, you can speed up the process by doing it online.  Here’s how:

To request new service:

  • After you log in, click on the Service tab on the top of the page
  • Click on Start New Service, and enter the desired address and start date, contact information, and click OK.
  • You will see a notification that your request has been received and a Customer Contact Representative will be in contact with you to finalize.

To stop existing service:

  • After you log in, click on the Service tab on the top of the page
  • Click on Stop Existing Service, and enter the stop date, contact information, and click OK.
  • You will see a notification that your request has been received and a Customer Contact Representative will be in contact with you to finalize.

To Transfer Existing Service:

  • After you log in, click on the Service tab on the top of the page
  • Click on Transfer Service, and enter the stop date, your contact information, and click next. 
  • Next, enter the new address and start date, as well as the services to be connected
  • You will get confirmation that a Customer Contact Representative will be in contact with you to finalize.

AutoPay is GUC’s automatic bill payment service. It’s convenient, safe, and easy. You simply authorize payment of your monthly utility bill from your checking or savings account. No stamps, no envelopes, no worries.

Here’s how it works: You will receive your regular, monthly utility bill as usual. On the due date, GUC will draft the amount owed from the bank account of your choice. Your bank statement and utility bill will then show your payment has been made.  

It's automatic and it’s free! Plus, you can use AutoPay for more than one GUC account.

You can even set up the maximum amount to be drafted. This can help protect you if you have a higher than normal bill; you will still be responsible for paying your full bill, it will simply cap how much is automatically drafted from your bank account.

Signing up is easy! You can sign up at one of our offices, or enclose this form with your bill (along with a voided check).

Like getting bills via email? Prefer to get a paper bill? With Customer Self Service, you get to choose!

If you would prefer to get an eBill, signing up is easy.

  • After you log in, click on My Information (under the Account tab in the top menu)
  • Under Bill Delivery Method, click on Update
  • In the dropdown box, select Route via email
  • Click Save and you’re all done.

Emergency Hotline
1-855-767-2482

Outage and Emergency Assistance is Available 24/7

Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.

You can email us. We will respond within two business days.

 

Customer Service

252-752-7166
 
252-329-2172 fax

Billing & Payment

252-752-7166
 
 
 
 

Start, Stop or Transfer Service

252-752-7166
 
 

Save Energy & Money

252-551-1521
 
 
 
 

Locate Utilities

811
 
 

Report Streetlight Outage

252-551-2098
email

Beat-the-Peak

252-551-1583

Drinking Water Questions

252-551-1564

Natural Gas Information Line

252-551-1587

Water Leaks/Sewer Stoppages

252-551-1551

Engineering

 
  • Electric
252-551-1582
  • Water Resources
252-551-1551
  • Natural Gas
252-551-1587

Speakers Bureau

252-551-1522

Tours - Water Treatment Plant

252-551-1562

Tours - Wastewater Treatment Plant

252-551-3304

Human Resources

252-551-1513

Finance Department

252-551-1514

Easements

252-551-1509

You can make current and past due bill payments by phone, 7 days a week. A dedicated toll-free telephone number with automated technology is available 24-hours a day. In addition, telephone representatives are available daily from 8 a.m. until 12 a.m. EST. Call 1-844-254-0908. You can also make credit/debit card payments when you log in to your account.

Visa, MasterCard, Discover and American Express are accepted. A convenience-handling fee is charged for this service.

All credit and debit card payments are handled by Western Union Speedpay’s Bill Payment Center. They charge a convenience fee of $2.50 per payment up to $600. For amounts over $600, a $2.50 charge will apply to each $600 increment.

Greenville Utilities does not receive any of the convenience fees charged by Western Union Speedpay’s Bill Payment Center. These are merchant fees charged by banks to help defray the transaction processing costs along with the costs of extending credit.

You can select a variety of email notifications, and have them sent to as many email address as you’d like.  This is a great option to help communication between couples, caregivers, roommates, and especially parents of college students about shared bills.

 Here’s how to set it up just the way you want it:

  • After you log in, click on Service at the top of your screen.
  • Click on Setup Emails for Notifications in the left menu.
  • Type in the email addresses you'd like to receive the notifications.
  • Click on Request Notifications on the left menu.
  • To select the notifications you’d like to receive, click on add "add new destination" and choose the email address to receive the message.
     
    • Bill Ready Notification
    • Bill Due Notification
    • Payment Received Notification
    • Late Payment Notification

  • Your emails will automatically go to the email address you have selected for each type of notification.

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