Outage Text Notifications
GUC now has a text notification system to let you know about power outages around the clock. The messages will include an initial alert soon after our system indicates there is an outage that affects you, a link to the outage map and estimated restoration times, a follow-up alert when crews have arrived at the affected service area, and a final message indicating power has been restored.
The system is not set up for you to report outages - that can still be done through the online outage map or by calling the Emergency Hotline at 1-855-SOS-2-GUC (1-855-767-2482).
These messages will not ask for personal information. They will simply let you know about outages and direct you to our online outage map for those who want more details.
Never Miss A Text
If you’ve included your cell phone number on your GUC account, you will automatically be enrolled. Make sure your cell number is listed on your account by logging in to Your Account, and updating the information under User Profile. You can also use our online chat or call 252-752-7166 during regular business hours to update your contact information.
Opting Out and Opting Back In
If you do not wish to receive these text messages, you have three options:
- Reply STOP to the welcome message. Note – this will stop ALL GUC-related text messages, including all reminders you have signed up for when managing your account online. To opt back in, text START to MYGUC (69482).
- Call 252-752-7166 during regular business hours and ask a customer service rep to remove you from the outage notifications. This will allow other texts, including account reminders, to continue. If you stopped the notifications by calling in, you can call back or use the online chat to let us know if you want to receive them once again.
- Use the chat function on our website to ask a customer service rep to remove you from the outage notifications. This will allow other texts, including account reminders, to continue. If you stopped the notifications by using the chat, you can call us or use the chat again to let us know if you want to receive them once again.
The service is scheduled to begin in early September. All customers with their cell phone numbers on their account will receive an initial message letting them know the service is active and letting them know how to opt-out if they choose. There is no charge from GUC for the service, however data charges from your cellular provider may apply.
Want more info? Check out our Frequently Asked Questions.