Thank you for visiting our online customer service page!
First time using our new My Account portal? Here's everything you need to know to get started.
New to GUC? Welcome!
We are happy to provide you safe and reliable utility services. In order to get started, you’ll need to register online. It's quick and easy. Here’s how:
Select Click here to get started from the login page. You'll be asked for the following registration information:
- User ID of your choice
- First and Last Name
- Email address
- Password (10+ characters, 1 uppercase, 1 lowercase, 1 number)
Next you'll answer at least three security questions.
Then you'll tell us your communication preferences. You can select Email, text, or both.
Once you review and confirm your information, you'll receive an email with a validation token (code); enter the token and click Next. We'll send you an email to let you know you're all set in the portal and can continue to set up your new service.
Setting Up New Service
Once your registered in the system, you can request new services. You'll be prompted to enter the service address, and asked to set up a PIN. Residential customers will be asked for their Driver's License Number and Social Security Number that will be used to run a credit check to determine any required deposit amount. Business accounts are required to enter a FEIN (Federal Employee Identification Number).
Next, you'll select the date you'd like services to start. You can select a day beginning with the next business day, up to ten days in to the future. Once you've selected the services available at your address, and submitted your request, you will receive a confirmation email.