Your Account

Thank you for visiting our online customer service page! 

Struggling due to COVID-19?

GUC is suspending all disconnections due to non-payment until July 29 and will be working with customers who need help with payment arrangements on an individual basis. Customers who need help with a payment arrangement should either fill out this form to request assistance, email us at pay@guc.com, or call  252-752-7166 to speak with a Customer Service Representative about their specific situation.

Go to My Account

 Frequently asked questions

New to GUC? Welcome!

We are happy to provide you safe and reliable utility services. In order to get started, you’ll need to register online.  It's quick and easy. Here’s how:

Click on the Go To My Account button above. Click on Register, and then choose your own user name and provide your name and email address.  Be sure to remember your user name, because you’ll need it in the next few steps.

Next, you’ll get an email asking you to confirm your email address by clicking on a link.

Once you confirm your email, you’ll be directed back to the site to log in with the user name you just created. You’ll also set your password, which will be 6 – 12 characters of your choice.

You’ll then get a message that you’ve successfully registered. 

On the left menu, click on Request New Account and provide the information requested. You’ll need to know the exact address where you need services, as well as the date you want to start service. If you aren’t sure exactly which services you need (we offer electric, water, sewer, and natural gas), that’s OK. A Customer Contact Representative will get in touch with you to finalize everything. It’s that easy!

AND – once you have service, you can come back to the website and enroll your account so that you can take advantage of the many other online tools, features, and conveniences provided. 

Please note, by requesting a connection of service you authorize GUC to pull a credit score for purposes of determining a deposit.