Emergency Hotline: 855-767-2482
Greenville Utilities operates a water supply and distribution system that serves the City of Greenville and a large portion of Pitt County’s residents. The Tar River is our primary source of water.
The Water Treatment Plant (WTP) currently has the capacity to treat 32 million gallons per day (mgd) and treats an average of 14.8 mgd. While we have adequate capacity, any water system is potentially vulnerable to events such as drought, major water main breaks, etc. It is essential to be prepared for emergencies that can place unusually high demands on the system.
Greenville Utilities has a Water Emergency Management Plan in place that designates three stages of emergencies. If any of the emergency stages are declared, we will notify customers immediately through the local media (TV, newspaper, radio), Greenville TV (GTV9) and cable 35. Information will also be posted on our website, www.guc.com, and on Facebook.
The following information is presented to familiarize you with the various stages of the Water Emergency Management Plan.
A Stage 1 water emergency will, as appropriate, be declared in the event of an immediate water shortage or when any of the following conditions exist:
Water production capacity shall be defined as the maximum volume of water that meets state and federal standards that the water treatment process can produce during a 24-hour period. Water production capacity can vary depending on system component reliability and raw water conditions. The saltwater interface shall be defined as the point where chloride levels in the Tar River are measured at 250 milligrams per liter just below the surface. During a declared Stage 1 water emergency the following voluntary water conservation practices shall be encouraged:
A Stage 2 water emergency will, as appropriate, be declared in the event of an immediate water shortage or when any of the following conditions exist:
The location of the saltwater interface in the Tar River is determined to be 7 miles or less from the Water Treatment Plant Raw Water Pump Station.
Water production capacity shall be defined as the maximum volume of water that meets state and federal standards that the water treatment process can produce during a 24-hour period. Water production capacity can vary depending on system component reliability and raw water conditions. The saltwater interface shall be defined as the point where chloride levels in the Tar River are measured at 250 milligrams per liter just below the surface.
During a declared Stage 2 water emergency the following activities shall be prohibited:
A Stage 3 water emergency will, as appropriate, be declared in the event of an immediate water shortage or when any of the following conditions exist:
The location of the saltwater interface in the Tar River is determined to be 4 miles or less from the Water Treatment Plant Raw Water Pump Station.
Water production capacity shall be defined as the maximum volume of water that meets state and federal standards that the water treatment process can produce during a 24-hour period. Water production capacity can vary depending on system component reliability and raw water conditions. The saltwater interface shall be defined as the point where chloride levels in the Tar River are measured at 250 milligrams per liter just below the surface. During a declared Stage 3 water emergency the following activities shall be prohibited, in addition to activities prohibited under Stage 2: