Contact Us

Emergency Hotline
1-855-767-2482

Outage and Emergency Assistance is Available 24/7

Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.

You can email us. We will respond within two business days.

 

Customer Service, Billing & Payments, Start or Stop Service
252-752-7166
252-329-2172 fax

Beat-the-Peak
252-551-1583

Drinking Water Questions
252-551-1564

Easements
252-551-1509

Engineering
Electric:  252-551-1582
Water Resources:  252-551-1551
Natural Gas:  252-551-1587

Finance Department
252-551-1514

Human Resources
252-551-1513

Locate Utilities
811

Natural Gas Information Line
252-551-1587

Report Streetlight Outage
252-551-2098
email

Save Energy & Money
Energy Services
252-551-1521

Speakers Bureau
252-551-1522

Tours
Water Treatment Plant  252-551-1562
Wastewater Treatment Plant 252-551-3304

Water Leaks/Sewer Stoppages
252-551-1551