Outage and Emergency Assistance is Available 24/7
Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.
You can email us. We will respond within two business days.
Customer Service, Billing & Payments, Start or Stop Service
Drinking Water Questions
Water Resources: 252-551-1551
Natural Gas: 252-551-1587
Natural Gas Information Line
Report Streetlight Outage
Save Energy & Money
Water Treatment Plant 252-551-1562
Wastewater Treatment Plant 252-551-3304
Water Leaks/Sewer Stoppages