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Mail Delays

We understand the postal service is reporting historic delays in mail delivery. We are taking steps to make sure accounts will not be negatively impacted, but we encourage all GUC customers to manage or check out their account here. You can access it any time, any day, from anywhere you have internet service.

New Online Account Issues

We are thrilled to let you know that our new and improved My Account portal is live, ready, and easier to use than ever! 

Here’s what you need to know and what you can expect:

You will first need to create a new online account (even if you already have one in the previous system). To do this, you’ll need your GUC account number and your PIN. If you are unsure of your PIN, it is likely the last four digits of your social security number. If that doesn’t work, or you don’t remember the PIN you created, please call 252-752-7166 during regular business hours for help with setting up a new one.

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Emergency Hotline: 855-767-2482
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  • Your Account
    • New Portal
  • Customer Service
    • Billing & Payment Options
      • AutoPay
      • Credit/Debit cards
      • Locations & Hours
      • Paperless Billing
      • Pay by Phone
    • Chat with Us
    • Contact Us
    • Deposits & Fees
    • Electric
      • Area Served
      • Beat The Peak
      • Locating Utilities
      • Outdoor Lighting and Street Lights
      • Priority Customers
      • Rates & Regulations
      • Renewables & Customer Generation
      • Report Outage
      • Stay Safe: Electric
      • Tree Trimming
    • For Students
    • Garbage
    • Help
    • Locating Utilities
    • Locations & Hours
    • Natural Gas
      • Area Served
      • Compressed Natural Gas (CNG)
      • Cost Comparisons
      • Liquefied Natural Gas (LNG)
      • Locating Utilities
      • Natural Gas Purchasing
      • Rates & Regulations
      • Service Application Process
      • Stay Safe: Natural Gas
        • Call Before You Dig
        • Detecting a Natural Gas Leak
        • Excess Flow Valve
        • Information for Emergency Officials
        • Preventing a Natural Gas Pipeline Emergency
        • Safety First Commitment
        • Safety Inside and Outside Your Property
    • Rates & Regulations
      • Customer Service Policies
      • Utility Rate Schedules
      • Electric Service Guidelines
      • Electric Rates
      • Natural Gas
      • Water & Sewer
    • Start or Stop Service
    • Travelling Outside the US?
    • Wastewater
      • Area Served
      • Cease the Grease
      • For Dental Providers
      • Rates & Regulations
      • Tours
      • Wastewater Annual Report
      • Wastewater Treatment Process
      • What to Flush
    • Water
      • Area Served
      • Backflow
      • Flushing Your System
      • Locating Utilities
      • Rates & Regulations
      • Tours
      • Water Emergency Management Plan
      • Water Quality
        • Chloramines
        • Water Quality Report
        • Water Treatment Process
      • Water Treatment Process
  • Outages
    • Hotline
    • Outage Map
    • Prepare Now
    • Report a Problem
    • Stay Safe
      • Generator Safety
      • Hotline
      • Outages
      • Prepare Now
      • Report a Problem
    • Storm Central
      • Emergency Hotline
      • Generator Safety
      • Outage Map
      • Prepare Now
      • Priority Customers
      • Report a Problem
      • Restoration Process
      • Stay Safe
      • Useful Links
  • Ways to Save
    • Beat The Peak
    • E-300
    • Energy Services
    • Resources
    • Saving Tips
    • Summer Tips
    • Weather Information
    • Winter Tips
      • Protect Your Pipes
  • About Us
    • COVID-19 Response
    • Agendas and Minutes
    • Awards & Accomplishments
    • Board of Commissioners
    • Careers
      • Benefits
      • Student Programs
    • Clean Future
      • Compressed Natural Gas Fueling Facility
      • E300
      • Electric Charging Stations
      • Energy Mix
      • Energy Services
      • Renewables & Customer Generation
      • Wastewater Treatment Plant Conservation Easement
    • Community
      • Community Outreach Guidelines
      • Neighbor to Neighbor
    • Doing Business with Us
      • Current Bids
      • Past Bids
    • Financial Information
      • Monthly Financial Reports
        • 2018-19 Monthly Financial Reports
        • 2017-18 Monthly Financial Reports
        • 2016-17 Monthly Financial Reports
        • 2015-16 Monthly Financial Reports
        • 2014-15 Monthly Financial Reports
      • Prior Comprehensive Annual Financial Reports
    • GovDeals
    • Help
    • Locations & Hours
    • Major Projects
      • New Operations Center
      • Wastewater Treatment Plant Conservation Easement
      • Water Treatment Plant Expansion
    • Management Team
    • News
    • Publications
    • eSMARTkids
Emergency Hotline: 855-767-2482

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HomeWays to Save

Resources

Check out these resources for more energy efficiency information:

 

North Carolina Building Performance Association (NCBPA)

Database of State Incentives for Renewables & Efficiency (DSIREUSA)

NC Sustainable Energy Association (NCSEA)

Advanced Energy - Crawl Spaces

Greenville-Pitt County Home Builders Association (GPCHBA)

Air Conditioning Contractors of America (ACCA)

 

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