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Privacy Policy/Disclaimer

I.      Acceptance Policy

The use of Greenville Utilities Commission (GUC) website is subject to the conditions and qualifications described by this policy and the use of this website (/) indicates the acceptance of this policy.

II.      General Disclaimer

This web site, with the registered domain of /  is the official website of Greenville Utilities Commission of Greenville, North Carolina. Information and services available through this web site are collected, maintained and provided for the convenience of the web site user. While GUC makes every effort to keep information accurate and up-to-date, GUC does not guarantee the accuracy of information provided on this web site due to possible errors and/or outdated information in documents and/or graphics, technical problems, unauthorized modification of data, transmission errors, HTML or browser incompatibilities, or other aspects of electronic communication that are beyond GUC’s control. Under no circumstances shall GUC be liable for any actions taken, omissions made, or consequences that result from relying on any information contained on this web site or sites linked to third parties or arising out of, or in connection with, the use or performance of software, documents, or provision of, or failure to provide, services. This includes any special, indirect, consequential or other damages resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action.

GUC provides information and services on this web site "as is, as available" and without warranty, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. GUC and authorized vendors may make improvements and/or changes in the document(s) and/or the program(s) available through this web site at any time. GUC does not certify the authenticity of information that originates from third parties. The views and opinions of the authors of documents published on or linked to GUC’s web site do not necessarily state or reflect the opinion, policy or position of GUC.

III.      Privacy Policy

Under State law (North Carolina General Statute 132-1), the content of the GUC website is public record and is “the property of the people”. It is the position of GUC that the public may inspect, copy, and download public records and public information free or at a minimal cost unless the law indicates otherwise.

During the use of the GUC website, some non-personal data concerning the user’s visit to the website may be automatically collected. This information may include, but is not limited to, the following:

  • The Internet domain and IP address from which this web site was accessed
  • The type of browser and operating system used to access this web site
  • The date, time, and length of visit
  • The web pages visited
  • The website visited prior to this website

The contents of any email or form submitted through this website may be collected. This information may be used to respond to inquiries, provide a specific service to the user, or enhance the user’s experience to this website. GUC does not sell this information to any third parties. This information is managed in accordance with North Carolina General Statute 132-1.

GUC does not collect any personal information from children.

Please remember that protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any password you use to register, and you should always be careful and responsible whenever disclosing information online.

IV.      Accuracy and Timeliness of Content

While any information and material contained in the Content are reasonably believed to be accurate and complete at the time of their posting, and although GUC makes reasonable efforts to ensure that all such information and material remain current, accurate and complete, GUC accepts no liability, responsibility or obligation whatsoever to post, update, amend, review or remove such information, material or the Content or any portion thereof except as may be required by applicable law. Users acknowledge that such facts, information and material may change quickly and without notice and that such changes will take time to be posted to the Web Site, if they are posted at all. GUC may post, change, delete and amend Content without notice.

V.      Credit and Debit Card Policies

GUC provides a link to a third party, NCO, to handle credit and debit card payments.  GUC is not responsible for any convenience fees, the external site or the content provided on the external site.  GUC disclaims all responsibility once a customer transfers to NCO.  Once GUC receives a payment from NCO, the customers account is posted.  This process may take up to two business days.  At no time is credit or debit card information collected through on-line transactions stored in a GUC database.  Neither credit or debit card information nor other billing information about utility customers is regarded as public information under North Carolina state law.

VI.      Link to Third Party Sites

The Internet links contained in this website can allow the user to connect to third party sites that are not under the control of GUC. GUC is in no manner responsible for the content on these external third party websites or any other links contained on the third party website. The availability of any external third party website link is provided solely as a convenience and shall not constitute an endorsement or recommendation by GUC in any manner including but not limited to content, use or access.

VII.      Accessibility

GUC is committed to making information housed on its website accessible to users with disabilities. Users who encounter difficulties accessing information are asked to report the specific problem by emailing us at or by phone at 252-551-3390.

VIII.      Policy Updates

Changes to GUC’s website’s “Legal Notices and Privacy Policy” will be updated as needed. GUC reserves the right to update these policies without prior notification

IX.      How to Contact Us

Please report inaccuracies, outdated material, or technical problems with this website by emailing us at or by phone at 252-551-3390.