COVID-19 Response

Our customer service areas are closed until further notice. There are several ways for customers to continue to take care of business. 


GUC is temporarily suspending all disconnections due to non-payment and will be helping customers who need help work out payment arrangements on an individual basis. Customers who need help with a payment arrangement should either fill out this form to request assistance, email us at, or call  252-752-7166 to speak with a Customer Service Representative about their specific situation.

Governor Cooper has extended his Executive Order #124 through July 29th (Executive Order 142) 

Businesses that have been shut down and are planning to reopen should flush their water pipes before reopening.
More information and details.

Click for more about GUC's response to COVID-19.