Manage My Account Online

How can I get a payment extension?

You can request more time to pay your bill over the phone.  Call our main number, 252-752-7166 and press 1 for billing and payment information. From there, you can get automated account and payment information or request extra time to pay your bill.

Automatic Draft

AutoPay is GUC’s automatic bill payment service. It’s convenient, safe, and easy. You simply authorize payment of your monthly utility bill from your checking or savings account. No stamps, no envelopes, no worries.

Here’s how it works: You will receive your regular, monthly utility bill as usual. On the due date, GUC will draft the amount owed from the bank account of your choice. Your bank statement and utility bill will then show your payment has been made.  

It's automatic and it’s free! Plus, you can use AutoPay for more than one GUC account.

Multiple Accounts

Do you have more than one GUC account? You can now enroll all your accounts with just one log in. It’s simple. Here’s how:

  • After you log in, click on Manage Accounts (under the Account tab in the top menu)
  • Click on the Enroll button and enter the 10-digit account number you want to enroll.  You’ll be asked to enter your PIN number and you will see a notification confirming that your account has been enrolled.

Simply follow the process above to enroll as many accounts as you’d like.

Removing an account is simple as well:

Credit Card Payment

You can make current and past due bill payments by phone, 7 days a week. A dedicated toll-free telephone number with automated technology is available 24-hours a day. In addition, telephone representatives are available daily from 8 a.m. until 12 a.m. EST. Call 1-844-254-0908. You can also make credit/debit card payments when you log in to your account.

Email Bill Notifications

You can select a variety of email notifications, and have them sent to as many email address as you’d like.  This is a great option to help communication between couples, caregivers, roommates, and especially parents of college students about shared bills.

 Here’s how to set it up just the way you want it:

My Usage

Seeing your usage and comparing from month to month can help you understand your energy habits and determine how you can make changes and save money.

  • Log in to view your account online.
  • From the Account tab on the top of the page, click on My Usage, or click on the usage diagram on the bottom of your home screen.  From there, you can scroll through the different services you receive and your usage levels.

Payments

Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.

AUTOMATIC DRAFT

AutoPay is our automatic bank draft service. Never miss a payment again! Get the details.

Add, Stop, Transfer Service

If you’re moving or adding services to your account, you can speed up the process by doing it online.  Here’s how:

To request new service:

  • After you log in, click on the Service tab on the top of the page
  • Click on Start New Service, and enter the desired address and start date, contact information, and click OK.
  • You will see a notification that your request has been received and a Customer Contact Representative will be in contact with you to finalize.

To stop existing service:

Bill Delivery Options

Like getting bills via email? Prefer to get a paper bill? With Customer Self Service, you get to choose!

If you would prefer to get an eBill, signing up is easy.

  • After you log in, click on My Information (under the Account tab in the top menu)
  • Under Bill Delivery Method, click on Update
  • In the dropdown box, select Route via email
  • Click Save and you’re all done.

New Customers

We are happy to provide you safe and reliable utility services – and we are really excited that you can apply for new service right here online.

In order to get started, you’ll need to register with our Customer Self Service system.  It is quick and easy. Here’s how:

From the guc.com, click on the My Account button. Click on Register, and then choose your own user name and provide your name and email address.  Be sure to remember your user name, because you’ll need it in the next few steps.

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