Customer Service

What is my PIN?

If you are unsure of your PIN, it is likely the last four digits of your social security number. If that doesn’t work, or you don’t remember the PIN you created, please call 252-752-7166 for help with setting up a new one.

How can I get a payment extension?

Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page.

Automatic Draft

In the spirit of continuing the conservation of our environment, we offer paperless billing for customers who prefer  not to have their utility bill mailed to them. By enrolling in Paperless Billing, customers receive their bill via email.

Credit Card Payment

You can make current and past due bill payments by phone, 7 days a week. A dedicated toll-free telephone number with automated technology is available 24-hours a day. In addition, telephone representatives are available daily from 8 a.m. until 12 a.m. EST. Call 1-844-507-3636. You can also make credit/debit card payments when you log in to My Account. 

Street Light Outage

To report a street light outage, e-mail us or call toll-free at 1-855-767-2482.

Payment Extension

Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page.

Email Bill Notifications

In the spirit of continuing the conservation of our environment, we offer paperless billing for customers who prefer  not to have their utility bill mailed to them. By enrolling in Paperless Billing, customers receive their bill via email.  

Bill & Payment History

Your dashboard in the My Account provides Account Listing, Bill Summary, Account Details, My Current Usage, Notifications Quick View, Quick Links, and FAQ’s. 

My Usage

Your dashboard in the My Account provides Account Listing, Bill Summary, Account Details, My Current Usage, Notifications Quick View, Quick Links, and FAQ’s. 

Payments

Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.

AUTOMATIC DRAFT

AutoPay is our automatic bank draft service. Never miss a payment again! Get the details

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