Customer Service

How can I get a payment extension?

You can request more time to pay your bill over the phone.  Call our main number, 252-752-7166 and press 1 for billing and payment information. From there, you can get automated account and payment information or request extra time to pay your bill.

Automatic Draft

AutoPay is GUC’s automatic bill payment service. It’s convenient, safe, and easy. You simply authorize payment of your monthly utility bill from your checking or savings account. No stamps, no envelopes, no worries.

Here’s how it works: You will receive your regular, monthly utility bill as usual. On the due date, GUC will draft the amount owed from the bank account of your choice. Your bank statement and utility bill will then show your payment has been made.  

It's automatic and it’s free! Plus, you can use AutoPay for more than one GUC account.

Multiple Accounts

Do you have more than one GUC account? You can now enroll all your accounts with just one log in. It’s simple. Here’s how:

  • After you log in, click on Manage Accounts (under the Account tab in the top menu)
  • Click on the Enroll button and enter the 10-digit account number you want to enroll.  You’ll be asked to enter your PIN number and you will see a notification confirming that your account has been enrolled.

Simply follow the process above to enroll as many accounts as you’d like.

Removing an account is simple as well:

Credit Card Payment

You can make current and past due bill payments by phone, 7 days a week. A dedicated toll-free telephone number with automated technology is available 24-hours a day. In addition, telephone representatives are available daily from 8 a.m. until 12 a.m. EST. Call 1-844-254-0908. You can also make credit/debit card payments when you log in to your account.

Street Light Outage

To report a street light outage, e-mail us or call toll-free at 1-855-767-2482.

Payment Extension

You can request more time to pay your bill over the phone!  Just call our main number, 252-752-7166 and press 1 for billing and payment information. From there, you can get automated account and payment information or request extra time to pay your bill.

Email Bill Notifications

You can select a variety of email notifications, and have them sent to as many email address as you’d like.  This is a great option to help communication between couples, caregivers, roommates, and especially parents of college students about shared bills.

 Here’s how to set it up just the way you want it:

My Usage

Seeing your usage and comparing from month to month can help you understand your energy habits and determine how you can make changes and save money.

  • Log in to view your account online.
  • From the Account tab on the top of the page, click on My Usage, or click on the usage diagram on the bottom of your home screen.  From there, you can scroll through the different services you receive and your usage levels.

Payments

Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.

AUTOMATIC DRAFT

AutoPay is our automatic bank draft service. Never miss a payment again! Get the details.

Contact Us

Emergency Hotline
1-855-767-2482

Outage and Emergency Assistance is Available 24/7

Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.

You can email us. We will respond within two business days.

 

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