Contact Us

Emergency Hotline
1-855-767-2482

Outage and Emergency Assistance is Available 24/7

Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.

You can email us. We will respond within two business days.

 

Customer Service

252-752-7166
 
252-329-2172 fax

Billing & Payment

252-752-7166
 
 
 
 

Start, Stop or Transfer Service

252-752-7166
 
 

Save Energy & Money

252-551-1521
 
 
 
 

Locate Utilities

811
 
 

Report Streetlight Outage

252-551-2098
email

Beat-the-Peak

252-551-1583

Drinking Water Questions

252-551-1564

Natural Gas Information Line

252-551-1587

Water Leaks/Sewer Stoppages

252-551-1551

Engineering

 
  • Electric
252-551-1582
  • Water Resources
252-551-1551
  • Natural Gas
252-551-1587

Speakers Bureau

252-551-1522

Tours - Water Treatment Plant

252-551-1562

Tours - Wastewater Treatment Plant

252-551-3304

Human Resources

252-551-1513

Finance Department

252-551-1514

Easements

252-551-1509
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