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Customer Service

GUC offers a variety of ways to make paying your bill a little easier -- and all are available year-round. Making your payment can be quick, easy, convenient and secure. With our newest service, eBill, you can even choose how you recieve your bill.

Online
eBill
By Mail
EZ Pay
Equal-Pay Plan
At Local Banks
Credit Card by Phone
At Our Main Office or GUC Express


Online
Your time is valuable ... Save it! Click here to find out more about our the online payment options. Or click here to get started.

By Mail
Pay your utility bill from the comfort of your own home. Just insert your check or money order and enclose the return portion of the bill, add postage and mail. Send payments to:

Greenville Utilities

P.O. Box 1847

Greenville, NC 27835

EZ Pay
Our automatic bank draft program is a convenient option. Click here to learn more.

Equal-Pay Plan
GUC's Equal-Pay Plan equalizes your payment each month.  Click here for more details.

At Local Banks
The following local banks accept GUC payments.  Please bring the entire bill and pay before the due date.
   Wachovia
   BB&T
   RBC Centura

   East Carolina Bank

Credit and Debit Card By Phone

Make current and past due bill payments by phone Monday through Friday. A dedicated toll-free telephone number with automated technology is available 24-hours-a-day. Call 1-800-722-8203. Telephone representatives are available Monday through Friday from 8 a.m. until 10 p.m. and Saturday from 8 a.m. until 1 p.m. A convenience-handling fee is charged for this service. Visa, MasterCard, Discover, and Diners Club are accepted.

All credit and debit card payments are handled by NCO Financial Services. NCO charges a convenience fee of $3.95 per payment up to $500. For amounts over $500, a $3.95 charge will apply to each $500 increment. 

Please be aware that Greenville Utilities does not receive any of the convenience fees charged by NCO. These are merchant fees charged by banks to help defray the transaction processing costs along with the costs of extending credit.

At Our Main Office or GUC Express
Greenville Utilities' Main Office, 401 South Greene Street or GUC Express, our satellite office, 509 SE Greenville Boulevard

  • Inside or Drive-Thru Window -- Please bring entire bill.
  • Drop Box -- After normal operating hours, Drop Boxes are available at both locations. At the Main Office, the Drop Box is  located on the Washington Street side of the building. At GUC Express, the Drop Box is located near the front entrance. Please do not put place cash in either Drop Box.