Home > Residential > Customer Service > Connect, Disconnect, Transfer Services

New to GUC?
Click here to begin the application process online.

Should I Be At Home When Services Are Connected?
You must be home when your natural gas service is connected. For your safety and protection of personal property, we also encourage you to be home when your electric and water services are connected. Make sure all heat producing appliances (stoves, ovens, toasters, space heaters, clothes dryers, hair dryers, etc.) are off or unplugged before your electricity is turned on. You should also make sure that all water connections (faucets, ice makers, washing machine hookups, etc.) are completely off when your water is turned on. 

New Services for Existing Customers
You can start the process of connecting new services up to two weeks in advance by clicking here.

Disconnecting Service
You may disconnect your services online by clicking here. You can also disconnect your services in person or over the telephone by calling 752-7166. Normally, your electric, gas or water service will be disconnected one working day after you contact us. Disconnect requests can be made up to two weeks in advance. Once your service is disconnected, we will apply any deposit to your final bill and refund any credit balance. Please be prepared to give the Customer Service Representative your forwarding address so we will know where to send the final bill and/or refund.

Transferring Service
If your account is in good standing and no money is due, you may transfer services online by clicking here. You can also transfer services by calling 752-7166. Otherwise, you must come into one of our offices. Normally your service will be transferred in one working day. Transfer requests can be made up to two weeks in advance. If you are a student and the account is in your parents’ name, you must come in to one of our local offices to transfer services. If you have a co-signer, you must come in to one of our local offices to transfer services.

Over the Telephone
If you’ve had service with GUC within the last 2 years and your account is in good standing, you may apply for or transfer service over the telephone – just call
752-7166 to speak with a Customer Service Representative. You’ll need to verify personal information such as your address, telephone number and driver’s license number.

In Person, by Mail or Fax
You may also apply for services in person, by mail or fax. You will need to provide us with the following: 

• A deposit (click here for more information)
• Address where services are to be connected
• Date for services to be connected
• Driver’s License number
• Telephone number
• Mailing address
• Copy of lease, if renting

Does GUC Collect Garbage?
Greenville Utilities does not collect garbage. The City of Greenville provides this service. We have found that our customers prefer to pay all their utilities at one time, so we provide billing services for the City’s refuse (garbage) collection, and stormwater fees.