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Home > Residential > Customer Service > New Customers
New to Greenville Utilities? Speed up and simplify the application process right here online. Requests for new service can be made up to two weeks in advance. Click here to start the application process. Business/Commerical customers can call
252-752-7166 to start their accounts.
Should I Be At Home When Services Are Connected?
You must be home when your natural gas service is connected. For your safety and protection of personal property, we also encourage you to be home when your electric and water services are connected. Make sure all heat producing appliances (stoves, ovens, toasters, space heaters, clothes dryers, hair dryers, etc.) are off or unplugged before your electricity is turned on. You should also make sure that all water connections (faucets, ice makers, washing machine hookups, etc.) are completely off when your water is turned on.
Does GUC Collect Garbage?
Greenville Utilities does not collect garbage. The City of Greenville provides this service. We have found that our customers prefer to pay all their utilities at one time, so we provide billing services for the City’s refuse (garbage) collection, and stormwater fees.
When City of Greenville residents activate a GUC account, the stormwater and refuse fees are activated as well. Please note that new accounts are signed up at the backyard refuse collection rate for single-family homes and the multi-family rate for residences with dumpsters. For more information about refuse collection and stormwater services, please contact the City of Greenville at 329-4522 or visit the City's website at the following links:
Refuse Collection
Stormwater Services
IMPORTANT INFORMATION FOR OUR WATER CUSTOMERS
The health and welfare of our customers is our top priority. Please click on the following link for details about issues affecting GUC water customers.
Information About Chloramines for Kidney Dialysis Patients and Fish Owners
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