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GUC Receives Public Power Awards of Excellence

GUC was honored with six “Pubic Power Awards of Excellence” at the ElectriCities Annual Meeting August 8-9. We received awards for Economic Development, Communications, Customer Service, Key Accounts, Energy Efficiency and Training.

Here’s a description of each award:

Economic Development – recognizes initiative by the city in economic development efforts, including industry recruitment leading to job creation, and implementation of economic development studies.

Communications – recognizes outstanding customer communications, including the use of bill inserts to communicate information to customers, use of innovative strategies to communicate policies, production of a newsletter or e-newsletter, assignment of a public information officer, and completion of a coordinated communications plan.

Customer Service – recognizes outstanding customer service efforts, including residential customers programs such as medical alert, payment assistance, bank draft program, and energy efficiency options. Also included in the criteria is designation of a central point of contact for commercial customers and holding a customer appreciation event.

Key Accounts – recognizes efforts by the city with their key business customers, including advanced training by key account representatives, implementation of a key accounts business plan, communication with key accounts customers, and locally-sponsored events.

Energy Efficiency – recognizes efforts by the city with energy efficient building programs, energy education, energy audits and participation in NC Green Power.

Training – recognizes commitment by the city to ongoing staff education and training by attendance at ElectriCities-sponsored training sessions, completion of a continuing education or tuition reimbursement program, and in-house training opportunities. 

ElectriCities is a not-for-profit government service organization representing cities, towns and universities that own electric distribution systems. Greenville Utilities is a member of ElectriCities, along with more than 90 other members in North Carolina, South Carolina and Virginia.