My streetlight is out. How can I get it fixed?
To report a street light outage, call 551-1567 or e-mail by clicking here.
I came home and my electricity isn’t on. All of my neighbors have lights, but I don't. Why?
First, check the breakers, both inside the house and outside. (You do not need to cut any seals to check breakers.) If the breaker is not the problem, check the color of the meter seal that's on the meter. The varying colors will explain if the power was cut off and the reason. These color seals and associated reasons are as follows:
|
Silver |
All is OK |
|
Blue |
Cut-off for non-payment |
|
Black |
Cut-off for returned check |
|
Red/White |
Priority Customer |
|
Yellow |
Cut-off by Customer Request |
|
Pink |
Cut-on by line crew |
|
Red |
CT service (commercial/industrial mostly, but some residential) |
If you can’t locate the problem, call us at 551-1567 or 752-5627.
Where does GUC get our electricity?
Greenville Utilities purchases electric power from the North Carolina Eastern Municipal Power Agency (commonly just called "the Power Agency"). The Power Agency jointly owns generation facilities with Progress Energy. Progress Energy maintains the transmission facilities needed to get the power supply to Greenville and 31 other municipally-owned utilities in eastern NC, which in turn distribute electricity to their customers. Click here to learn more about electricity.
Beat the Peak – what’s that?
If you have an electric water heater, central air conditioning unit or heat pump, you can save up to $70 a year by helping us “Beat the Peak.” By reducing “peaks” which occur when all of our customers use the greatest amount of electricity, we can hold down the cost of wholesale power we purchase.
The program works like this –
Special switches are attached to electric hot water heaters, central air conditioning units/heat pumps, and/or electric furnaces -- the biggest energy users in the home. A radio signal sent out from our Dispatch Center shuts off power to these appliances for short periods of time during our “peak load.” The appliances are cycled off in such a way that you probably won’t even notice. You can save up to $70 a year! Click here to find out more.
When should I contact the NC One Call Center?
If you are planning to dig on your property, call the North Carolina One-Call Center at 1-800-632-4949 at least two working days in advance to find out if there are underground lines you need to avoid. You should also call if you’re planning to do work overhead, near utility lines. The NC One-Call Center operates 24 hours a day, seven days a week, 365 days of the year. Click here for additional information.