Speed up and simplify the application process right here online. Requests for new service can be made up to two weeks in advance. Click here to start the application process.

You can also pay your bill online, and get information about your account (like your bill history, usage summary, etc.). If you move, you can transfer or disconnect your service online. You can also find out about other services GUC offers like EZ Pay, our automatic bank draft program. You can even get energy saving tips to help you save money.

Come See Us or Give Us a Call!
You can take care of business in one of our offices as well. We have two locations. The Main Office is located in uptown Greenville at 401 S. Greene Street and GUC Express is located at 509 SE Greenville Blvd, across the street from Olive Garden.

Our friendly Customer Service Representatives are available to help you on the telephone weekdays from 8 a.m. to 5 p.m. – just dial 752-7166.

FAQ'S

Can I put my account in my parents’ name? What about a deposit?
The following options are available:

Option A: No Deposit Required
At your parents' request, your utility service may be put in their name. Just pick up a "Request for Utility Service" application at Greenville Utilities' Main Office (401 S. Greene Street) or at GUC Express (509 SE Greenville Blvd.) You can also download the application here.

Have your parents complete the application (which must be notarized) and mail it to Greenville Utilities, PO Box 1847, Greenville, NC 27835-1847, attn: Customer Service. Remember to attach a "letter of credit" from your parents' power company.

Option B: Deposit Required
If you wish to have the utility service put in your name, a deposit will be required.

You can save time by mailing the deposit in advance. Be sure to include your name, Social Security number, Driver's License number, a mailing address, where service will be required, when service is to be cut on and a phone number where we may reach you prior to your arrival at the service address.

Should I Be At Home When Services Are Connected?
You must be home when your natural gas service is connected. For your safety and protection of personal property, we also encourage you to be home when your electric and water services are connected. Make sure all heat producing appliances (stoves, ovens, toasters, space heaters, clothes dryers, hair dryers, etc.) are off or unplugged before your electricity is turned on. You should also make sure that all water connections (faucets, ice makers, washing machine hookups, etc.) are completely off when your water is turned on.

Does GUC Collect Trash?
GUC does not collect trash. The City of Greenville provides this service. We have found, though, that our customers like being able to pay all their utilities at one time, so we provide billing services for the City for refuse (garbage) collection and stormwater fees. Your trash collection and stormwater bill is included with your GUC bill, but the City of Greenville provides those services. It is presumed that all residential units in the City receive refuse service.  When a GUC account is activated, so is the backyard refuse fee.  If you have a question about refuse or stormwater fees, call 329-4522 or visit www.greenvillenc.gov.

IMPORTANT INFORMATION FOR OUR WATER CUSTOMERS
The health and welfare of our customers is our top priority. Please click on the following link for details about issues affecting GUC water customers.

Information About Chloramines for Kidney Dialysis Patients and Fish Owners